Faq｜Hotel Select Inn Saitama Moroyama

ABOUT ROOM RATE

How old do you charge the room rate from?: Over primary school students are charged same rate as adult but infant stay for free as long as one bed.
Can you tell me what kind of credit card we can use?: Basically any kinds of major credit cards are accepted.

How many parking space do you have and how much is it ?: We have a space for 15 standard cars and it cost 1,000 yen.
Do you have a parking space for motor bike?: Yes, conner of parking space is for the motor bike.
Do you have any limit for the height?: No, we don't have any limit for the height.
Do you have a parking space for large car?: Yes, we have a space for the large car and it cost 3,000 yen.
Can we book a parking space in advance?: Please ask front desk. Front desk will guide to the surrounded chargeable parking area if our parking is full.

How many coin laundry do you have and where is it and how much is it?: We have 2 coin laundry machines at second floor. Washing cost 300 yen and drying cost 100 yen per 30 min.
Do I have to prepare washing detergent?: Washing detergent is put in automatically.
Do you have a laundry service?: No, we don't have a laundry service.

Are rooms barrier free?: No, our hotel is not barrier free but we would like to help any disable guests.

Do you have a rental PC?: No, we don't have a rental PC.
Can I ask a wake up call?: Yes, please ask front desk in advance.
Do you have a catering service?: No, we don't have any catering service but guest can order it by themselves.
Do you have a rental umbrella or sell it?: Hotel have few rental umbrellas but not selling any.

Do you have a free Wi-Fi and where can I use it?: We have free Wi-Fi in all guest rooms but not lobby area.

How do you handle if I left something at the hotel?: Please ask the front desk if you have something left behind within a month and we send it to your home as long as your payment.

How can I inform if I don't need a cleaning service during stay?: Thank you for your cooperation of eco. Please inform it to the front desk 1 day before.
What should I do if I offer the room cleaning even though I want to stay after 10am during stay?: Please inform it until 10am to the front desk.
What should I do if I just prefer to change the towel during stay?: Thank you for your cooperation of eco. Please inform it to the front desk 1 day before.