Faq｜Nagano Plaza Hotel

ABOUT ROOM RATE

How old do you charge the room rate from?: Primary school students are charged 1,500yen and over junior hight school students are charged same rate as adult.
Can you tell me what kind of credit card we can use?: Basically any kinds of major credit cards are accepted.

How many parking space do you have and how much is it ?: We are sorry, we do not have parking lots. We can show you some parking lots around us. Please ask our frontdesk staff if you need to park.
Do you have a parking space for motor bike?: Yes, we have a space for motor bike. Please tell our frontdesk staff in advance.
Do you have any limit for the height?: Almost parking lots around us cannot accept cars over 2.0 meters height.
Do you have a parking space for large car?: No. We do not have a parking lot. And parking lots around us cannot acecept large sized cars.
Can we book a parking space in advance?: No, you cannot reserve a parking lot in advance.

Do you have a laundromat?: No, we do not have a laundromat ; coin-operated laundry.
Do you have a laundry service?: Yes, please ask our frontdesk staff. If you leave your clothes before 10:00AM, it will be returned after 3:00PM.

Are rooms barrier free?: No, our hotel is not barrier free but we would like to help any disable guests.

Do you have a rental PC?: No, we don't have a rental PC.
Can I ask a wake up call?: Yes, Please ask front desk.
Do you have a catering service?: No, we don't have a catering service.
Do you have a rental umbrella or sell it?: Hotel have few rental umbrellas but not selling any.

Do you have a free Wi-Fi and where can I use it?: We have a free Wi-Fi in all guest rooms but not at lobby.

How do you handle if I left something at the hotel?: Please ask the front desk if you have something left behind within 3 month and we send it to your home as long as your payment.

How can I inform if I don't need a cleaning service during stay?: Thank you for your cooperation of eco. Please inform it to the front desk 1 day before.
What should I do if I offer the room cleaning even though I want to stay after 10am during stay?: Please inform it until 10am to the front desk.
What should I do if I just prefer to change the towel during stay?: Thank you for your cooperation of eco. Please inform it to the front desk 1 day before.